Return & Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at daluz99@3eyetyedye.com. Please note that returns will need to be sent to the following address: Unit 133378, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please Note: For orders fulfilled by Printify, any returns or exchanges must be sent back directly to the specific Printify production facility that processed and shipped your order. Please contact our customer service team for instructions on the return process and the correct return address before sending any Printify orders back.

You can always contact us via chat box or contact form on the menu for any return questions or assistance.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, custom orders or gift cards!

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.